At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Bluffside Men's Recovery is a new residential treatment program currently under development, offering a unique opportunity to help build and shape the program prior to opening. Team members hired into this position will participate in a comprehensive onboarding and program development period, working collaboratively to establish program operations, culture, and best practices.

The Case Manager III provides 24/7 direct supervision and support within the therapeutic milieu, ensuring client safety, structure, and engagement in recovery-oriented programming. This role supports clinical goals through behavioral coaching, skill reinforcement, and structured daily programming.

Compensation: between $19.74 and 23.54 per hour (wage is determined by total years of relevant experience)

Training Schedule (through program opening in January 2027):

Monday–Thursday: 8:00 AM – 4:00 PM (required team training and program development)
One (1) additional 8-hour shadow shift each week between Friday and Sunday, scheduled based on staff preference

This training period is expected to continue until the program opens in January 2027.

Post-Opening Schedule (beginning January 2027): Upon program opening, this position will transition to its regular schedule of 2:30 PM – 10:30 PM, five evenings per week (40 hours/week).

Applicants should be prepared to commit to both the initial training schedule and the permanent evening schedule as part of this role.

Click to see benefits and company perks

MINIMUM QUALIFICATIONS

Bachelor’s degree preferred or equivalent experience in behavioral health/residential care
Training in trauma-informed care, crisis intervention, CPR/First Aid, and de-escalation preferred

Essential Duties and Responsibilities

Milieu Supervision & Client Support

Provides continuous supervision and support in residential setting.
Ensures client safety and adherence to program expectations.
Maintains structured, recovery-focused environment.

Behavioral Coaching & Skills Reinforcement

Supports treatment plan implementation through real-time coaching.
Provides redirection and reinforcement of coping skills.
Assists with daily living skills and structured routines.

Group Facilitation (Non-Clinical)

Facilitates recovery-oriented and psychoeducational groups such as:
- Peer support groups
- Life skills and ADL groups
- Wellness and recreational activities
- Recovery skills practice groups

Observation & Documentation

Monitors and documents client behavior, engagement, and safety concerns.
Completes daily shift documentation, weekly client progress reports, and incident reports.
Communication relevant updates to clinical and supervisory staff.

Team Collaboration

Works closely with clinical and operational staff to support treatment goals.
Provides input regarding client behavior and milieu dynamics.
Supports consistency of program expectations across shifts.
*Create, maintain and share as appropriate a dynamic self-care plan.
* Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
* Essential functions of this job are to be performed on company physical work site or designated workspace.

*DENOTES ESSENTIAL JOB FUNCTIONS